Exchange and return policy

Exchange and return policy:

• You can exchange or return products within 7 days from the date of receipt within the Kingdom only.
• Products to be returned or exchanged must be in their original condition, with all tags or labels removed, in their original packaging and unused.
• The customer does not bear the shipping costs in the event of replacement or return in the following cases:

1. The customer received a product other than the one he ordered.
2. The product was damaged due to the shipping company's error.
3. The product has been damaged for any other reason.

• The customer bears the shipping costs in the event of replacement or return in the following cases:

1. The customer chose a product that was not what was required.
2. Product not suitable for the customer.
3. The customer's desire to cancel the order.

Replacement and return steps:

You can submit a replacement or return request by sending the following information to the WhatsApp number (+966545753591):

• Customer phone number.

• Customer name.

• order number.

• Reason for replacement or return.

You will be informed of the method of returning the order and providing the service immediately after receiving your order and ensuring the safety of the products and their accessories.